Privacy Policy for Hosted n8n Environment

This Privacy Policy describes how Tech-Innova Solutions (“Company,” “we,” “us,” or “our”) collects, uses, stores, discloses, and protects personal information in connection with our customer-facing hosted n8n environment, related websites, automations, workflows, integrations, support activities, and associated services (collectively, the “Service”).

By accessing or using the Service, you acknowledge the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to personal information processed by us in connection with the Service, including information collected from customers, customer users, website visitors, support contacts, prospective customers, and other individuals who interact with us in relation to the Service.

This Privacy Policy does not apply to third-party websites, services, or applications that may be linked to or integrated with the Service and that are governed by their own privacy policies.

2. Information We Collect

Depending on how you interact with the Service, we may collect the following categories of information:

Account and contact information, such as names, company names, job titles, billing contacts, email addresses, phone numbers, and mailing addresses.
Login and authentication information, such as usernames, password hashes, multi-factor authentication status, single sign-on metadata, IP addresses, and access logs.
Customer-submitted data, including data, files, records, prompts, workflow configurations, messages, API requests, and other content submitted to, stored in, or processed through the Service.
Integration and credential metadata, such as connected applications, endpoints, token status, configuration metadata, and related technical details needed to operate integrations.
Usage and device information, such as browser type, device type, operating system, session history, clickstream information, referring URLs, timestamps, and feature usage.
Support and communications information, such as support tickets, chat transcripts, emails, call notes, feedback, and troubleshooting details.
Billing and transaction information, such as subscription status, invoices, payment-related records, and associated business contact information. We may use third-party payment providers and may not store full payment card numbers ourselves.
Cookies and similar technologies, as described below.

3. Information Collected Through Customer Use of the Service

Our customers may use the Service to process personal information they control, including information relating to their own employees, customers, vendors, end users, or other individuals. In these cases, we may act as a service provider, processor, or similar role on behalf of the customer, depending on applicable law and the nature of the relationship.

The customer is responsible for determining the lawfulness of its data processing activities, providing any required notices, obtaining any required consents, and ensuring that its use of the Service complies with applicable law.

4. How We Collect Information

We may collect information:

directly from you when you register, contact us, request a demo, subscribe, configure the Service, submit forms, or communicate with us;
automatically when you use the Service, through logs, cookies, analytics tools, and similar technologies;
from your organization, such as when an administrator creates or manages your account;
from integrations and third-party services you or your organization connect to the Service; and
from service providers, business partners, public sources, or other lawful third-party sources.

5. How We Use Information

We may use personal information for the following purposes:

to provide, host, operate, maintain, and improve the Service;
to authenticate users and secure accounts;
to execute workflows, automations, and integrations requested by customers and users;
to respond to support requests, inquiries, and communications;
to manage subscriptions, invoices, payments, renewals, and account administration;
to monitor performance, troubleshoot issues, prevent abuse, and maintain system integrity;
to detect, investigate, and prevent fraud, unauthorized access, and security incidents;
to comply with legal obligations and enforce our agreements, policies, and rights;
to send service-related notices, transactional messages, and administrative communications; and
where permitted by law, to send marketing or promotional communications, which you may opt out of as described below.

6. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:

performance of a contract or steps taken at your request before entering into a contract;
our legitimate interests, such as operating and improving the Service, securing our systems, communicating with customers, and preventing misuse, where those interests are not overridden by applicable rights;
compliance with legal obligations; and
your consent, where required by law.

7. Cookies and Similar Technologies

We may use cookies, local storage, pixels, and similar technologies to operate the Service, maintain sessions, remember preferences, analyze usage, improve performance, and support security functions.

You can control cookies through your browser settings and, where applicable, through cookie consent tools we may provide. Please note that disabling certain cookies may affect the functionality of the Service.

8. How We Share Information

We may disclose personal information in the following circumstances:

With service providers and subprocessors that help us operate the Service, such as hosting, monitoring, support, analytics, identity, communication, and payment providers.
With your organization if you use the Service through an employer or other organizational account, including with administrators who manage the account.
With integration partners or third-party services when enabled by you or your organization through the Service.
For legal, compliance, and protection purposes, including to comply with law, regulation, subpoena, court order, or lawful request, or to protect the rights, property, safety, or security of the Company, our customers, users, or others.
In connection with a corporate transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy.
With your consent or at your direction.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business operations.

Retention periods may vary depending on the type of information, the context in which it was collected, customer instructions, legal requirements, backup and disaster recovery processes, and operational needs.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the security of your credentials, devices, and connected systems, and for using the Service in a secure and lawful manner.

11. International Data Transfers

Your personal information may be processed in countries other than the country in which you reside. Where required by applicable law, we will take appropriate steps to protect personal information transferred across borders, which may include contractual safeguards or other legally recognized transfer mechanisms.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, such as the right to request access to, correction of, deletion of, restriction of, or portability of certain personal information, or the right to object to certain processing activities.

If we process your personal information on behalf of a customer, we may direct your request to that customer, because they may be the party best positioned to respond.

To exercise rights that apply to information we control directly, contact us using the details below. We may need to verify your identity before fulfilling a request.

13. Marketing Communications

You may opt out of receiving promotional emails from us by using the unsubscribe link in those emails or by contacting us. Even if you opt out of promotional communications, we may still send you service-related or transactional messages regarding your account, subscription, security updates, billing matters, or important changes to the Service.

14. Children’s Privacy

The Service is intended for business use and is not directed to children. We do not knowingly collect personal information from children under the age of 13, or under a different age threshold where required by applicable law. If you believe a child has provided personal information to us, contact us so we can take appropriate action.

15. Customer Responsibilities

If you are a customer using the Service to process personal information, you are responsible for:

determining whether the Service is suitable for your intended processing activities;
providing all required privacy notices and obtaining any required consents;
configuring the Service and connected integrations in compliance with applicable law;
responding to data subject requests where you act as controller or business; and
ensuring that you do not submit data to the Service that is prohibited by your agreement with us or unsupported by our technical and contractual controls.

16. Third-Party Services

The Service may link to or interoperate with third-party websites, applications, APIs, AI services, file storage providers, communication systems, and other services. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies and terms before using them.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version and revise the effective date above. If changes are materially significant, we may provide additional notice as required by law. Your continued use of the Service after the effective date of an updated Privacy Policy constitutes your acknowledgment of the revised policy, to the extent permitted by law.

Comments are closed.

Automation Privacy